Frequently Asked Questions
Everything you need to know about shopping at Greg Grant Saddlery.
What are your shipping rates and delivery times?
We offer competitive flat-rate shipping across Australia and internationally. Orders are typically processed within 1-2 business days, with delivery times ranging from 3-7 business days depending on your location.
Can I return a saddle if it doesn't fit my horse?
Yes, we offer a trial period for saddles. If the fit isn't right, you can return it within 14 days in original, unused condition for a refund or exchange, subject to our saddle return policy terms.
How do I know what size rug or bridle to buy?
We provide detailed sizing charts on every product page. If you are between sizes, we generally recommend sizing up for rugs to prevent rubbing, or contacting our expert team for specific fitting advice.
Do you offer Click and Collect services?
Absolutely. You can select 'Click and Collect' at checkout to pick up your order from our retail warehouse. You will receive an email notification as soon as your items are ready for collection.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and flexible payment options including Afterpay and ZipPay to help you get your gear now and pay later.
Are your leather products covered by a warranty?
All our premium leather goods and saddlery items come with a manufacturer's warranty against structural defects. Regular cleaning and conditioning are required to maintain the integrity of the leather and your warranty status.